Email lopd@tellmegen.com from the email address associated with your account. This is free of charge, and we will respond within one month, with a possible extension of two further months for complex requests.
Before any irreversible deletion, we will explain the consequences: without your technical data, you will not be able to upgrade your test, obtain reanalyses or compare results without providing a new sample. Data we are legally required to retain, such as billing data, will be blocked from use until the retention period ends, and backups will be deleted within a maximum of 90 days.